Program Coordinator

Description

Orion Industries is a world class aerospace manufacturing company and a leading model for social enterprise, strengthening our community so that every individual has an opportunity to access a career. We offer hope and create paths to employment through building esteem, mentoring, training, education, community services and successful businesses. Every day we know we are part of something important. Revealing the potential in every person, and uplifting people experiencing barriers to employment. 

Duties and Responsibilities:

• Professionally communicate with customers in a timely manner. 
• Interface with customers for Bill of Material updates, process improvements, and order status updates.  
• Decide on customer requests such as expedites, quantity adjustments, pull ins, push outs, etc. 
• Utilize customer portals to update status or retrieve required data.  
• Notify the customer of any potential impacts to their orders.  
• Interface with all internal departments.  
• Identify and report all shortages (“Held for Items”) to applicable department Leads/Managers.  
• Coordinate job priority through production.
• Revise established information in ERP when needed.  
• Other duties as assigned.  

Requirements

• Customer service skills; able to relate well to all internal and external customers in a professional manner.  
• Working knowledge of shop flow, machines, and manufacturing processes.  
• Ability to interpret engineering drawings and specifications.  
• Some experience using Epicor or other ERP systems.

Wage Range:

The pay range for this role considers several factors, including but not limited to required experience, skill level, prior training, education, and other business needs.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at any time with or without notice.

Physical Requirements/Work Environment:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions.

• Consistent use of computer. 
• Consistent use of hands and fingers to reach, manipulate, handle, and hold material.
• Consistent use of vision abilities including close vision, distance vision, color vision, depth perception, and spatial relationship.
• Consistent use of hearing ability to receive detailed information through oral communication.
• Consistent use of speaking ability to express or exchange ideas, communicate detailed information, or convey instructions.
• Frequent lifting of 5 or 10 pounds, with occasional lifting to 35 pounds.
• Occasional exposure to manufacturing shop floor, requiring use of Safety Glasses.
• Occasional exposure to excess noise levels, occasionally necessitating the use of Hearing Protection.

Benefits Offered:

• 401(k) with a percentage company-match contribution
• Medical, dental, vision, voluntary life & ADD, accident, and critical illness insurances
• Company-paid life, ADD, and long term disability insurance
• Paid holidays
• Paid time off
• Employee Assistance Plan

ITAR (International Traffic in Arms Regulation) – US Person Status:

Due to Orion Industries’ participation in the defense industry, International Traffic in Arms Regulations (ITAR) requires that access to sensitive information and material pertaining to defense and military related technologies may only be accessed, viewed, or shared by US Persons as defined by law. A “US Person” can be a US citizen; a lawful permanent legal resident or an individual who has been admitted as a refugee or asylee.

EEO/DEI Statement:

Orion Industries commits to cultivating a culture of diversity, equity, and inclusion. We invite employees, participants in our services, vendors, and customers to bring their authentic selves to every interaction. We seek to represent the communities we serve. We aspire to see and value people across the spectrums of age, ability, gender, race, sexual orientation, perspectives, and other visible and invisible differences. We strive to include equitable practices at the center of our daily work and believe our organization is stronger for it.

Orion Industries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.