Customer Service Representative

Original Gourmet Food Company, a leader in the retail food industry, is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As we continue to expand our reach and enhance our customer engagement, we recognize the vital role that exceptional customer service plays in our success. This position is perfect for individuals who are passionate about providing top-notch service and fostering positive relationships with customers. In this role, you will be the front line of our company, engaging with clients and addressing their inquiries, concerns, and needs. You will handle a variety of communications through phone, email, and chat, ensuring that our customers feel valued and heard. The ideal candidate will possess excellent communication skills, a strong understanding of our products, and the ability to resolve complaints efficiently while building rapport. Our commitment to customer satisfaction drives us to seek individuals who are not only problem solvers but also eager to share the joy of our exceptional food products with our loyal customer base. Join us at Original Gourmet Food Company, where we prioritize our customers and provide the tools and support necessary for our representatives to excel.

• Act as the first point of contact for customers seeking assistance via phone, email, and chat.
• Provide information about our products, services, and promotions in a friendly and informative manner.
• Resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with various departments, including sales and shipping, to address customer inquiries and concerns.
• Perform follow-ups with customers to ensure their needs are met and to gather feedback on service quality.
• Assist in training new customer service representatives to ensure high standards of service are maintained.

• High school diploma or equivalent; additional education in business or related field is a plus.
• Proven experience as a customer service representative or similar role in a retail environment.
• Excellent verbal and written communication skills with a strong attention to detail.
• Ability to handle difficult conversations and resolve conflicts in a professional manner.
• Proficiency in using customer service software, databases, and communication tools.
• Strong organizational skills and the ability to manage multiple inquiries simultaneously.
• A positive attitude and a genuine desire to help others.