Enterprise Technology Support Engineer

Optiver • New York, United States • Full-time

$115,000

per year

IT support User Experience Windows OS Enterprise technology SCCM

Job Description

Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance and running systems that consistently work and work well.

What you’ll do:

As an Enterprise Technology Support Engineer in our New York office, you'll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and fostering a technologically optimized work environment. Key aspects of your role include:

User Support Excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact
Relationship and Trust Building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment
Lifecycle IT Management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure
Proactive Environment Management: Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment
Process Standardization and Self-Service Empowerment: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently
Security and Compliance Audits: Regularly audit the IT environment to ensure compliance with security standards and policies
Strategic Project Management: Lead projects to enhance the IT environment and user experience, prioritizing impactful improvements
Hardware Management and Office IT Setup: Oversee user-facing hardware and manage IT setups for office expansions, ensuring technological readiness and productivity
Enterprise IT Solutions: Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery

Your role will be a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company's goals and enhances productivity

What you’ll get:

You’ll join a culture of collaboration and excellence, surrounded by curious thinkers and creative problem-solvers. Motivated by a passion for continuous improvement, you’ll thrive in a supportive, high-performing environment alongside talented colleagues, collectively tackling some of the toughest challenges in the financial markets.

In addition, you’ll receive:

The opportunity to work alongside best-in-class professionals from over 40 different countries
Highly competitive compensation package including performance-based bonus structure
401(k) match up to 50%
Comprehensive health, mental, dental, vision, disability, and life coverage
25 paid vacation days alongside market holidays
Extensive office perks, including breakfast, lunch and snacks, regular social events, clubs, sporting leagues and more

Who you are:

Solid foundation in Windows OS, Active Directory, AV equipment management, and troubleshooting IT issues across desktops, laptops, mobile devices, and printers
Proficient with SCCM, Intune, Zoom, RDP, and a broad spectrum of user and collaboration technologies including Zoom, Slack, and Confluence
Operational expertise in VMWare, backup solutions, datastore management, and basic network troubleshooting
A minimum of 5 years in end-user support and enterprise operations, with extensive experience supporting and leading projects in the Microsoft ecosystem (Windows OS, Office suite, AD, DNS, Group Policy, DHCP), end-user technologies, and server environments
Demonstrated capability in managing user access, SOE image creation/installation, and familiarity with SCCM
Passionate about IT support and customer service, with a proactive can-do attitude
Exceptional attention to detail, operational excellence, strong documentation skills, critical thinking, and a robust understanding of change control processes
Your communication skills are top-notch, both written and verbal, and you're a team player committed to operational excellence

Nice-to-Have:

Knowledge of telephony systems, PowerShell, Windows patching, user management for Microsoft Exchange, Atlassian products, Linux, Python, SQL administration, and experience with office fit-outs and remote teams
A background in finance, a strong desire for technology exploration, and continuous learning are valued
Advanced experience with Windows Server, application packaging, mobile device management, network design, and IT project leadership
Certifications in Microsoft, project management, or relevant fields, along with a background in trading environments or IT product evaluations, are highly desirable

Who we are:

Optiver is a tech-driven trading firm and leading global market maker. As one of the oldest market making institutions, we are a trusted partner of 70+ exchanges across the globe. Our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilizing force no matter the market conditions. With a focus on continuous improvement, we participate in the safeguarding of healthy and efficient markets for everyone who participates.

Our differences are our edge. Optiver does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, or other legally protected characteristics.

Below is the expected base salary for this position. This is a good-faith estimate of the base pay scale for this position and offers will ultimately be determined based on experience, education, skill set, and performance in the interview process. This position will also be eligible for a discretionary bonus (if determined by Optiver) and Optiver’s benefits package with the benefits listed above.

Base Salary Range

$115,000—$150,000 USD