Lead Client Care Coordinator- Front Range

Description

Reports to: Clinical Director

Job Category: Hourly | Non-Exempt | Full-Time

Salary Range: $26.44 - $31.30 (depending on experience and licensure)

Job Site: Foundry Front Range (Broomfield)

 Job Summary: 

The Lead Client Care Coordinator is responsible for the ongoing care of clients in treatment and developing continuing care plans and an effective post-treatment strategy in order to facilitate a smooth and safe transition for clients. This position is also responsible for overseeing and supervising the Client Care Coordinator team.

 Education and Experience: 

• Bachelor’s degree preferred, high school diploma or equivalent required.
• CAT required.
• DORA-registered required.
• Two or more years of proven experience with people and program management in clinical settings.
• Two years' experience in substance abuse or mental health field preferred.
• One year experience in supervisory position required.
• Experience with EMR system preferred.

 Required Skills/Abilities:  

• Current CPR certification or ability to obtain within 30 days of employment.
• Strong relationship building skills.
• Ability to listen well and offer solutions.
• Ability to work as part of a multidisciplinary treatment team.
• Organized with strong time-management skills.
• Excellent written and verbal communication skills.
• Experience leading group activities and facilitating group sessions.
• Familiar with the 12-Step Program and the 12 Steps/12 Traditions. 
• Knowledge of industry and trauma-integrated care are a plus.
• Ability to connect with clients on a positive, inspiring level to facilitate lasting recovery.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Ability to make decisions using sound judgment, data, and advice.
• Exhibit care and compassion with discretion to staff and participants.
• Professional appearance, aptitude, and attitude. 
• Working understanding of State and federal regulatory requirements (JCAHO, BHA, CFR42, part 2, HIPPA). 
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s EMR system.
• Valid, non-restricted Colorado driver's license.

 Duties/Responsibilities: 

• Oversee all Client Care Coordinators and Client Care Coordinator interns.
• Facilitate case management groups.
• Assist with the hiring and interview process for the Client Care Coordinator Role. 
• Develop employee training and onboarding programs and materials for the Client Care Coordinator role.
• Manage a modified caseload.
• Establish standardized assessments and housing plans for each person.
• Update and maintain required documentation.
• Audit client charts related to discharge planning and coordination of care.
• Provide support services and meet regularly with clients to assess needs and identify barriers to care.
• Manage client schedules, including internal and external appointments.
• Coordinate client details with departments including, Admissions, Medical, Wellness, Family, and Clinical. 
• Ensure client safety and satisfaction. 
• Comprehend, follow, and enforce policies & procedures with clients. 
• Identify emergency signals and situations and respond appropriately.
• Familiarize oneself with treatment structure, network with transitional facilities.
• Demonstrate ability to convey continuing care experience to client and their support system. 
• Provide or obtain appropriate clinical recommendations for discharging clients.
• Facilitate client’s support, contact with continuing care facilities & obtaining verification of benefits.
• Demonstrate awareness of client’s insurance review dates & likeliness of discharge.
• Determine programs that clients are qualified to attend; consider family boundaries, financials, geographic location.
• Coordinate and schedule discharge appointments and transportation.
• Send discharge information to receiving agencies.
• Constant awareness and communication with the clinical team, family members and client.
• Ability to balance outreach, clinical, financial and family factors when planning for continuation of care.
• Assist in analyzing program effectiveness.
• Ensure compliance with organizational and regulatory documentation standards.
• Respond to ACA/AMA risks.
• Attend & participate in Clinical/Concerned Staffing.
• Provide ample communication between clients and staff.
• Maintain professional boundaries.
• Maintain strict confidentiality, HIPAA and 42CFR Part 2 compliance. 
• Adhere to organization’s policies & procedures, State & Federal law, OSHA, JCAHO, and BHA regulations & standards. 
• Represent NRT’s mission and values.

 Physical Requirements:  

• Prolonged periods of sitting at a desk and working/typing on a computer.
• Sit, stand, walk, bend, reach, climb steps, hear, see, speak.
• Must be able to lift 15 pounds at times. 
• Driving in all weather conditions.

 Benefits & Perks: Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees  

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.