Desktop & IT Support Engineer

Description

Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.

The Medical Group Management Association (MGMA is looking for a Desktop & IT Support Engineer to join our Denver/hybrid team.

The Desktop & IT Support Engineer is a hybrid role responsible for both end-user support and technical engineering of the desktop environment. This individual will provide direct IT support to employees, troubleshoot hardware and software issues, and maintain system performance across devices. In parallel, they will develop and manage desktop images, automate deployment processes, support endpoint security, and standardize device configurations across the organization. The role is hands-on, customer-focused, and plays a key part in ensuring the stability, usability, and security of all end-user technology.

Requirements

 Essential Functions

• Provide Tier 1–3 support for desktops, laptops, mobile devices, and peripheral equipment.
• Troubleshoot and resolve issues related to Windows, macOS, Microsoft 365, VPN, printers, and collaboration tools.
• Build, maintain, and deploy system images for desktops/laptops using tools like Intune, Autopilot, or SCCM.
• Manage endpoint configurations and policies using Microsoft Intune or other MDM tools.
• Automate desktop administration tasks using PowerShell or equivalent scripting tools.
• Set up and manage end-user accounts, mailboxes, licenses, and group memberships in systems such as Microsoft 365 (including Teams, OneDrive, Outlook, SharePoint, OneNote), Azure Active Directory, and JIRA.
• Support onboarding and offboarding processes, including account provisioning, device setup, access permissions, and user orientation.
• Perform patch management, software packaging, and application deployment.
• Maintain and manage IT asset inventory and support hardware lifecycle management.
• Collaborate with security and infrastructure teams to enforce endpoint protection, encryption, and compliance policies.
• Document procedures, maintain knowledge base articles, and contribute to continuous process improvement.

Supervisory duties

None

Knowledge, skills, and abilities

• Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values.
• Deep understanding of Windows 10/11 systems and administration.
• Working knowledge of macOS, iOS, and Android support.
• Experience with Microsoft 365 administration and troubleshooting (Outlook, Teams, OneDrive, SharePoint).
• Proficiency in using Microsoft Intune, SCCM, or similar endpoint management tools.
• Familiarity with Active Directory, Azure AD, Group Policy, and device compliance policies.
• Strong scripting skills with PowerShell (or equivalent) for automation and troubleshooting.  
• Experience creating or supporting automation workflows using tools such as Microsoft Power Automate.
• Understanding of IT asset management practices and tools.
• Excellent diagnostic, organizational, and communication skills.
• Ability to balance hands-on support with backend configuration work.
• Strong customer service orientation and ability to communicate clearly with both technical and non-technical users.

Education

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience

• Three (3) or more years of experience in IT support and desktop engineering roles required.  
• Familiarity with ITIL practices and service desk systems (e.g., JIRA, ServiceNow) required.
• Experience with scripting or automation (PowerShell, Bash) and designing workflows in Microsoft PowerAutomate required.

Additional Requirements/Licenses/Certifications

• Microsoft Certified Modern Desktop Administrator Associate or higher level certification preferred.
• Must have reliable transportation.
• Must have a valid driver’s license.

Working environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an indoor, professional office environment. 
• This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.
• Regular, predictable attendance is required.

Physical Activities

The physical demands described here are representative of those that must be met by employees in this role, to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee is regularly required to successfully interact and accurately exchange information using the following suite of verbal and non-verbal communication skills critical to expressing oneself and conducting professional interactions on behalf of the business: 

• Ability to read, write, edit 
• Ability to converse, discuss, convey 
• Also includes interactive engagement with software applications, computer graphics, and the ability to conduct internet research. 

While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following observational abilities: 

• Ability to perceive, identify, recognize 
• Ability to detect, determine, discern, judge 
• Ability to assess, estimate, compare 

This is a largely sedentary role, so employee must be able to remain in a sedentary position while focusing for extended periods of time throughout the workday. Position also requires occasional movement inside the office to access file cabinets, printers, etc. While performing the duties of this job, employee is regularly required to successfully navigate scenarios requiring the following operational abilities: 

• Ability to operate PC/keyboard and other office productivity equipment 
• Ability to position self to traverse/navigate around typical office setting 
• Ability pull/push, lift, open/close, grasp/manipulate, transport up to 10 lbs.

Why Work for Us

MGMA prides itself on providing team members from all walks of life with an inclusive work environment and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and both short- and long-term disability. We invest in our employees' growth with a 401(k) plan featuring company match, profit-sharing, and professional development opportunities. We prioritize work-life balance through a hybrid work schedule, an employee assistance program, and a generous time off package, which includes three weeks of vacation, 80 hours of sick time, and 11 paid holidays. From a flexible spending account and on-site fitness center to volunteer opportunities and tuition assistance, MGMA is committed to giving employees a well-rounded and gratifying employment experience. 

We are an equal opportunity employer. All applicants shall be considered according to their individual qualifications, abilities, experience, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law. 

MGMA does not engage in immigration sponsorship. 

The application deadline is June 27, 2025. This may be extended in the event additional time is necessary to receive a sufficient number of qualified candidates. The approximate salary range for this position is $60,000 - $77,000, depending on the skills, education, and experience of the candidate.