Dealership:

Wesley Chapel Honda

Are you a customer service professional who has the drive to perform, excel and improve constantly? Then this opportunity in automotive retail might be perfect for you!

We are part of the Lithia & Driveway family.  The largest auto dealership group in the country with over 350 stores. Lithia & Driveway is about providing customers with an honest, simpler buying experience, all the while working in a positive team environment.

Responsibilities:

The Customer Relations Representative is responsible for ensuring the highest level of customer satisfaction at our stores by assisting management with customer focused programs.  This individual works closely with the management team to ensure they are aware of their satisfaction scores and what they can do to improve them.  The Customer Relations Representative also makes certain that customer service related manufacturer requirements are met.

• Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes.
• Develop continuous improvement plans for assigned store(s), by documenting observations and conducting meetings with management.
• Be able to explain, score, and calculate manufacturer survey data.
• Maintain a working knowledge of the Customer Service Center and Performance Dashboard.
• Provide assistance in developing and implementing New Car clinics, all-store meetings & Employee Satisfaction Survey programs.
• Audit manual preparation and maintenance (electronic or otherwise).

Qualifications:

• Previous Customer Service or Administrative experience preferred.
• Basic computer skills including Microsoft Word & Excel.
• Excellent Communication & Presentation Skills.
• Ability to manage one’s own time.

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