Retail Internal Communications Specialist (On-site)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are currently seeking a Retail Internal Communications Specialist to join our team. In this role, you will be a key player in shaping and executing the Retail division’s communication strategy, ensuring the clear, concise and timely distribution of information. The position also requires continuously assessing operational efficiencies pertaining to our communication strategy and collaborating with other departments to refine and implement consistent process improvements. Applicants should have at least two years of experience in Retail, Communications or Public Relations roles. The ideal candidate also possesses strong reading comprehension skills, along with excellent written and verbal communication skills.

This is an on-site position at our Carson, CA HQ location.  

A day on the job looks like this:

• Partnering with cross-functional teams to create and execute communication strategies for the Retail field
• Writing, editing and proofreading division-wide memos, videos, newsletters and presentations
• Collaborating with field leaders and cross-functional partners to optimize brand standards and set strategic priorities
• Developing and enhancing standard operating procedures by identifying opportunities and determining the best communication strategy for each project
• Utilizing a detailed understanding of store-level workload and workflow to align each communication strategy effectively
• Cultivating strong and transparent working relationships across the organization to ensure open communication
• Consolidating large amounts of information into compelling, actionable and concise communications
• Using creativity to drive employee engagement and elevate employee recognition
• Moderating conference calls and group trainings
• Applying retail workflow knowledge when writing communications
• Monitoring and responding to department emails and Retail Communications Request/Survey Forms
• Creating, reviewing and editing general memo and RWU content
• Managing Retail Communications Teams group chats
• Managing the calendar for store and marketing promotions
• Maintaining SharePoint for Store Comms Hub, Retail Comms Hub, Training Hub and BTS Support Site
• Updating the Retail Contact sheet
• Using Canva to create store flyers and store support materials
• Planning for future RWUs
• Proofreading and reviewing the monthly marketing learning event packet

Got the skills and experience? Here’s what we’re looking for:

• Bachelor’s degree in a related field preferred
• 2+ years in Retail, Communications or Public Relations positions
• Proficiency with Adobe and Microsoft programs
• Strong verbal and written communication skills; ability to dictate effective notes
• Knowledge of communication techniques, formats, methodologies and cadence

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $24 - $30 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and to create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers.

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL1