Program Manager

Description

Program Manager

The Program Manager serves as the primary liaison between customers and internal production teams, ensuring seamless communication, issue resolution, and program success. This role is responsible for managing customer accounts, supporting production planning, and maintaining high levels of customer satisfaction in a fast-paced manufacturing environment.

Duties and Responsibilities:

• Serve as the main point of contact for assigned customer accounts, ensuring timely and effective communication.
• Coordinate with production, quality, engineering, and logistics teams to ensure customer requirements are met.
• Monitor and manage the status of customer programs, including launch timing, change requests, and ongoing production support.
• Proactively identify and resolve issues related to quality, delivery, or changes in scope.
• Facilitate program reviews and customer meetings to maintain alignment on expectations and deliverables.
• Track and report key performance metrics related to customer satisfaction, delivery performance, and program milestones.
• Support pricing updates, cost changes, and quoting activity as needed in collaboration with sales and finance.
• Maintain accurate records of customer communications, contracts, and project documents.
• Participate in internal planning and scheduling meetings to ensure customer needs are prioritized appropriately.
• Ensure compliance with customer-specific requirements and industry standards.

Qualifications:

• 3+ years of experience in customer service, account management, or program coordination in a manufacturing environment required.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Proficiency in Microsoft Office Suite and ERP systems.
• High attention to detail and a commitment to delivering quality outcomes.
• Associate’s or Bachelor’s degree preferred; equivalent experience in manufacturing customer support or program management will be considered in lieu of education.
• Experience in plastics manufacturing or a related industry is strongly preferred.