Client Services Associate

Description

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

KP is looking for a Client Services Associate at our Sacramento location. If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join our dynamic team! The Client Service Associate is responsible for the overall support to the Client Services Department.  

Essential Duties and Responsibilities:

Client Services Support:

• Provide assistance to Client Services Department, including various clerical functions, office duties, data entry or any other support activities as assigned.
• Assist in facilitating all phases of service requirements for the client’s product, including but not limited to: reviewing client specifications, creating work orders, preparing internal documents, creating customer samples and projecting milestones.
• Verbal and written communication with customers to answer questions and retrieve data for such things as order information, tracking numbers, log-in & password retrieval, shipping costs etc.
• Filing, scanning, and collecting mail return data from time to time 

This position may also perform any and/or all of the following duties:

• Job entry into KP Information Management System
• Accurately prepares prebills and billing documents.
• Assist billing process to ensure customer billing requirements are met.
• Coordinate production of in-house accounts.
• Other duties or projects as assigned or requested.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess the following knowledge, skills and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and Training (Knowledge):

• Associates degree (A.A) from two-year College; plus one to two years related experience and/or training; or equivalent combination of education and experience. 
• Basic knowledge of Microsoft Office products including Word, Excel and Outlook.
• Experience with Microsoft Dynamics AX is desired.

Skills and abilities:

• Good verbal, written and listening skills; ability to read, understand and follow SOP's, and supervisor's instructions.
• Coordinates own work with others and works collaboratively to meet needs of the department.
• Use self-management skills to plan, organize and prioritize work activities to use time efficiently.
• Interpersonal skills to get along with employees, respond positively to instructions and procedures.
• Reviews all work carefully for completeness and accuracy.