Insurance Customer Service Representative

Kicker Insures Me Agency • Deer Park, Texas, United States • Full-time

$40,000

per year

Insurance Communication Customer service Client Relations Independent Agency

Job Description

Do you enjoy helping others and are you detail-oriented? Are you comfortable with talking to people on the phone and using a computer all day? Do you like to work with numbers and learn new things? Do you desire to be part of a team and want to be part of the solution? If this sounds like you, please read on.

We are a team of people helping people. Our independent insurance business is based on the relationships we build within our team, our clients, potential clients, our community and the companies we work with. As an independent insurance agency, we work for our clients, not one insurance company.

Our hours are Monday thru Friday from 8:30 – 5:00 and we will provide training. You may be asked to work occasionally during an evening or Saturday to support local and community events.

Job Responsibilities:

Establish working relationships with clients, potential clients, and companies we represent on the phone, email, and on paper
Supporting teammates with follow up for clients and prospects
Research and resolve coverage questions
Promptly respond to client needs either on the phone or electronically
Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs
Cultivate new opportunities and offer additional lines of insurance through consultative selling
Assist with other office duties as they arise and are needed

Professional and Personal Skills:

Proficient with Google Workspace
Knowledge of Hawksoft and Salesforce a plus
Type quickly and accurately
Excellent communication skills both verbal and written
Organized, structured, punctual and will follow the rules
Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest

Wages and Compensation:

We offer competitive wages based on experience and knowledge of insurance policies. Earn commission for educating and assisting your clients into policies that best fit their needs.

Experience Requirements: