Temporary Technical Service Representative

We’re seeking two Temporary Customer Support Representatives to assist with a critical customer communication initiative scheduled from July through October 2025. These contractors will play a frontline role in notifying a specific segment of customers about an upcoming price adjustment, addressing their concerns, and supporting next steps.

This is a customer-facing role that involves phone and email communication. Ideal candidates are empathetic, clear communicators who are comfortable handling sensitive conversations and common objections with professionalism and poise.

Responsibilities

• Contact assigned customers by email and Zoom phone calls to communicate details of the upcoming price increase.
• Confidently handle objections and concerns, using guidance provided during training.
• Accurately reference customer-specific information such as account history, product usage, and price changes from Google Sheets.
• Maintain detailed, structured call notes using Planhat (CS platform).
• Follow defined escalation protocols for customers requesting management involvement.
• If trained, assist in drafting and sending updated contracts to customers after conversations.
• Track communication completion status using Google Sheets.

• Prior experience in a customer support, CSR, or client-facing role
• Excellent verbal and written communication skills
• Calm under pressure and confident navigating challenging conversations
• Tech-savvy and able to quickly learn new systems
• Strong attention to detail and a proactive communicator
• Comfortable working independently in a remote environment

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.