Technical Support Engineer I

Description

Essential Duties and Responsibilities:

· Assist personnel with installation, configuration and ongoing usability of system hardware and software

· Offer daily operations and systems support

· Verify functionality of hardware and software components

· Troubleshoot hardware and software issues in person, remotely, or via phone

· Assist employees with computer problems and answer their questions

· Manage Help Desk tickets in a timely manner

· Follow-up with customers to ensure issues are resolved

· Other duties as assigned 

Requirements

Education and/or Experience Requirements:

· Associates degree in an IT related field preferred

· Experience with Microsoft, Linux, COMPTIA certifications preferred. 

· 2+ years of experience working in an IT support environment (exposure to Healthcare IT is preferred)

· Availability to travel within the southeastern United States

· Ability to meet deadlines and manage stress effectively in high-pressure situations

· Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

· Ability to diagnose and resolve computer technical issues