DEPT® VP of Delivery Americas

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

We are currently only hiring in specific location in the United States. Locations, office requirements, and salary bands are outlined below. Please note that we do not offer relocation at this time.

WHAT YOU WILL DO:

The VP, Delivery must have a disciplined approach to managing clients, planning, organizing, and utilizing resources. This position must be detail-oriented but can also think of the big-picture strategy to drive our client’s business forward while building long-lasting client relationships. This role is an integral part of DEPT® Americas’ Delivery leadership and provides oversight of all areas of the company's delivery efforts to ensure that large-scale engagements are developed to meet, and exceed, the client's needs. You are not only a master of the delivery process but of short and long-term planning, the setting of goals, developing and evolving the company’s end products.

This role is an integrated delivery role, managing various types of projects from research & strategy to design, development & deployment of digital experiences, campaign creative, and media. This also involves ensuring that the organization’s talent is in place and performing at a level that will continue to improve and grow the business. You are leadership-focused, detail-oriented, excellent at multitasking, hyper-focused on efficiency, and eager to implement change and make things come to life.

The VP, Delivery will report directly to the SVP, Delivery & Transformation. 

Essential Duties and Responsibilities:

• Define, manage, and execute various types of projects for clients to maximize client business objectives, manage client expectations, and maintain profitability. 
• Foster collaboration among a cross-disciplinary team to deliver exceptional business results. 
• Maintains big-picture strategic and operational thinking balanced by strong attention to detail. 
• Manage all communications between client and internal team members on a given project. 
• Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.  
• Part problem-solving: participate in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serve as the subject matter expert on processes, capacity, and timelines. 
• Own the PM and Production teams and develop the Delivery perspective and culture within DEPT®.
• Close partnership with the Resource Management team.
• Travel as necessary for client engagements and general business needs (<20%). 
• Oversee day-to-day operations of Delivery organization across DEPT® Americas, focusing on maximizing performance and meeting project, client and company objectives
• Organizational control, design, and mentorship of the Delivery organization 
• Strong teaching and coaching skills (i.e., “player/coach” mentality) 
• Formalization of Delivery team roles, levels, titles and career paths, in conjunction with SVP, Delivery & Transformation, and the People Team, with the goal of organizational maturity and talent retention
• Ownership of Delivery process and methodology across the organization – working to establish consistency and efficiency, clarifying process and controls for clients and prospects, and ensuring all DEPT teams focus on positive customer outcomes.  
• Familiarity with reviewing large/complex scope definitions and project plans for accuracy and comprehensiveness
• Review scopes/project plans for other project managers to ensure accuracy; participate in project planning efforts when a more junior Delivery roles needs coaching and input
• Process enforcement for all existing best practices, as well as process development/improvement for new best practices
• Support Resource Management staffing process and management; Collaborate with Operations, Finance, and Delivery leads to achieve a minimum of 80% utilization for the delivery team
• Proactive communication to SVP, Delivery & Transformation if forecasted, current or past performance is falling below company targets
• Proactive problem solving, working and collaborating with leadership (craft leads and Americas’ Leadership Team team) to solve any company challenges
• Represent the DEPT® Americas brand and principles within the organization and the marketplace
• Work with SVP, Delivery & Transformation and SVP, Finance to establish standards and templates to achieve contract uniformity; set and police standard operating procedures
• Communication and delivery of required weekly data points to Americas Leadership and Finance
• Collaboration with Resource Management and Talent Acquisition to validate open requisitions against forecasted work/hours 
• Serve as point of escalation for project issues that Delivery roles cannot resolve on their own
• Oversee all program budget tracking; work closely with Finance, Craft Leads, Resource Management and Delivery teams to flag issues proactively and drive risk mitigation and recovery plans
• Collaborate with Resource Management and Finance to ensure all Delivery roles update Finance and RM tools and ensure teams are staffed appropriately 
• Serve as primary scope partner with Growth team on new business efforts; ensure scope, schedule, and budget are quantified prior to engagement kickoff
• Knowledge of the latest trends and tools in the industry is a welcomed addition to the role. 
• Take on other duties and responsibilities as assigned.
  
  

WHAT YOU’LL BRING:

• 12+ years of Delivery experience in an agency, start-up, or similar background.
• Strong presentation, interpersonal, written, and verbal communication skills. 
• Excellent problem-solving, organization, time management, and risk management skills. 
• Experience mentoring and managing cross-functional delivery department (project managers, program managers and producers). 
• Experience managing vendors/partners. 
• Experience leading delivery on critical agency work from a leadership level.
• The ability to be self-directed and work in an ambiguous and dynamic environment.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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