Fast Facts

Looking for a strategic SVP of Customer Operations to lead and optimize go-to-market operations for a high-growth SaaS company, focusing on enhancing the customer journey and operational efficiency.

Responsibilities: Drive GTM strategy, enhance operational models, lead cross-functional teams, optimize customer journeys, and implement strategic priorities.

Skills: Executive leadership in SaaS, understanding of enterprise sales and revenue operations, strong analytical and communication skills, and familiarity with Salesforce and GTM tech stacks.

Qualifications: Experience scaling organizations from 50M-200M in revenue, delivering global enterprise software solutions, and developing strategic insights.

Location: Remote within the US.

Compensation: $250000 - $300000 / Annually

We’re looking for a strategic and execution-oriented SVP of Customer Operations to help lead and scale our go-to-market (GTM) operations. Reporting directly to the Chief Revenue Officer, you’ll serve as a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and SDR organization.

This role is pivotal in driving cross-functional alignment, building a world-class customer journey from acquisition to retention, and ensuring every part of our GTM machine is integrated, efficient, and optimized for growth.

If you thrive on orchestrating complex initiatives, aligning strategy with execution, and building strong operational foundations that scale, this is your chance to make an impact at a mission-driven, high-growth SaaS company.

Key Skills

• Executive-level leadership in a SaaS environment (ideally with GTM, Ops, or Strategy scope)
• Strong understanding of enterprise sales motions, customer journey design, and revenue operations
• Proven success building, scaling, and optimizing cross-functional teams, with experience in organizations that have scaled from 50M-200M in revenue
• Capability to deliver enterprise software solutions at global scale - requiring familiarity with solutions consulting, implementation services, and multinational support models
• Deep analytical and systems thinking paired with outstanding communication skills
• High level of business acumen, comfort with ambiguity, and bias for action
• Familiarity with Salesforce, revenue intelligence tools, and go-to-market tech stacks

Key Responsibilities

• Partner with the CRO to drive GTM strategy, planning, and execution across all revenue-impacting teams
• Evolve our operational model across teams to ensure that the customer journey results in the highest customer satisfaction
• Lead and our Global Business Services (GBS), Revenue Strategy, and Revenue Operations teams to the highest levels of business impact
• Build and optimize an end-to-end customer journey, driving alignment across Sales, Customer Success, Marketing, and Product
• Operationalize strategic priorities into repeatable processes that improve efficiency, accountability, and performance
• Drive forecasting, pipeline health, and KPI tracking across GTM functions
• Lead planning cycles, territory design, quota setting, and incentive design in partnership with Finance and HR
• Collaborate with senior leaders to develop strategic insights, dashboards, and frameworks that support decision-making
• Build scalable infrastructure and workflows to support SDR success
• Champion data-driven decision-making and continuous improvement across the GTM organization

Compensation

We are committed to fair and equitable compensation practices.

The total pay range for this role is $250,000 - $300,000.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.