Customer Service Representative

CR LAINE, a leading name in the retail industry focused on providing exceptional customer experiences and high-quality products, is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, playing a crucial role in maintaining our reputation for excellence and ensuring customer satisfaction. Your positive attitude and excellent communication skills will be key assets as you assist customers with inquiries, product information, and after-sales support. We are looking for someone who is not only passionate about delivering top-notch service but also eager to learn about our diverse product range and contribute to a team atmosphere that values collaboration and innovation. As a Customer Service Representative at CR LAINE, you will have the opportunity to develop your career in a vibrant retail environment, where you can make a real difference in our customers' experiences. If you thrive in a fast-paced environment, enjoy problem-solving, and are committed to putting customers first, we invite you to apply and become a vital part of our team, making every customer interaction a positive one.

• Handle customer inquiries via phone, email, and in-person with a friendly and professional demeanor.
• Assist customers in placing orders, processing returns, and resolving complaints effectively and efficiently.
• Provide detailed information about products, services, and promotions to enhance customer experience and facilitate sales.
• Maintain accurate records of customer interactions and transactions in our database.
• Collaborate with team members to ensure smooth operations and timely resolution of customer concerns.
• Stay updated on product knowledge, system changes, and company policies to provide accurate and relevant information to customers.
• Follow up with customers post-interaction to ensure satisfaction and foster long-term relationships.

• High school diploma or equivalent; additional education in business or customer service is a plus.
• Proven experience in customer service or related field, preferably in retail.
• Excellent communication skills, both verbal and written, with a strong emphasis on active listening.
• Strong problem-solving skills; ability to think quickly and respond to customer needs effectively.
• Proficiency in using computer systems and CRM software, with the ability to learn new technologies quickly.
• Ability to work flexible hours including weekends and holidays to meet customer needs.
• A positive attitude and a commitment to providing exceptional service in a fast-paced environment.