Senior Business Analyst - Intellectual Property

As a Business Analyst, you will own the Discovery phase within our software release cycle. You will thoroughly prepare new features or enhancements for our IP Management System IPfolio. You will then collaborate with Product Owners to deliver world-class business software to our client base. 

About You – experience, education, skills, and accomplishments   

• Excellent knowledge of Intellectual Property (IP) or a legal background 5+ years (Paralegal, IP Operations, Business Analyst, etc.) 

• Previous experience of working at law firm 

• Bachelor’s degree or relevant professional formative experience  

• A general business knowledge and/or coursework, plus a curiosity to continuously build that knowledge 

• At least 5+ years using Microsoft Office (Word, Excel, PowerPoint) 

Additional Relevant Experience 

• Prior experience of working with an IPMS system such as Inprotech  within a law firm.  

• Prior experience in system testing (Unit Testing, UAT etc.) and/or End User training 

• CITMA or CIPA qualification preferred 

• A business analysis qualification or proven experience would be an advantage 

• Language – Native fluency in any other language is a plus 

• Business analysis software packages 

What will you be doing in this role?  

The Business Analyst will work with law firm clients.   

• Document client requirements effectively and accurately, showing the difference between needs and wants 

• Assist the Product team with implementation workshops, including requirements gathering; workshop setup; analysis and problem resolution 

• Attend, and be an active participant in, internal and external meetings with regards to client implementation projects 

• Assist end users with software issues and escalate where appropriate 

What You Will Need to Succeed 

• Ability to communicate and collaborate with customers and internal teams to analyze information needs and functional requirements 

• Effectiveness at documenting business process requirements using various methods such as interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis 

• Ability to assist with information analysis gathered from multiple sources, turn information into general understanding, and learn to distinguish between users wants and true needs 

• Assist in the completion of workflow and functionality gap analyses 

• Ability to coordinate with technical resources and subject matter experts to establish the end goal which may include trade-offs between usability and performance 

• Assist in coordinating business units, technology teams and support teams 

• Excellent written and verbal communication skills 

• Outstanding communication, presentation and leadership skills 

• Excellent organizational and time management skills 

• Sharp analytical and problem-solving skills 

• Creative thinker with a vision 

• Attention to details 

About the Team  

This role will report into the Director of Product Management – IPfolio and will work closely alongside one other Business Analyst in the team whilst also collaborating with the Product Managers/Owners within the team. 

Working Hours

Full-time, permanent role based out of our London office on a hybrid basis, 2-3 days per week in the office.