Service Coordinator - Hospital Care At Home (HCAH)

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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.     

As a HCAH Service Coordinator, you will interact with nurses in the command center to assist in appointment scheduling within the external service network and coordinating externally with partners. In this position, you will work in a fast-paced environment alongside a strongly bonded family of staff. As the team grows, you will have the opportunity to pursue leadership opportunities across the hospital network. You also gain a unique avenue into ensuring quality patient care, helping caregivers meet them in the comfort of their own homes.  

A caregiver in this role works evenings from 2:00 p.m. – 10:00 p.m.

A caregiver who excels in this role will:

• Collaborate between physician offices, patients and clinical/non-clinical departments to ensure a seamless model of access and care benefiting patients, physicians and family members. 

• Coordinate, schedule, dispatch, monitor trends, manage, track and report with respect to the delivery and performance of Acute Rapid Response Services as ordered by HCAH Command Center Providers.  

• Ensure equipment delivery, installation and deinstallation. 

• Coordinate lab tests ordered by HCAH Command Center Providers and supply delivery from order to service fulfillment. 

• Provide information and trend to the care team to identify and resolve barriers to patients plans of care.

• Work with patients and families to schedule ordered services. 

• Collaborate and communicate with HCAH Command Center Providers, Patients, MHG Contracted and Cleveland Clinic Florida Home Providers and out-of-home service providers to schedule the delivery of services, equipment and/or supplies, schedule necessary transportation and confirm the delivery of services, equipment and/or supplies. 

• Assess satisfaction and/or address concerns or complaints to managers and provide administrative and logistical support. 

• Question policy and procedure when appropriate, provide solutions to problems and elevate concerns as needed. 

Minimum qualifications for the ideal future caregiver include:  

• Technical proficiency with Microsoft Suite and EPIC 

• High School Diploma/GED 

• Knowledge of medical terminology

• Ability to compose written procedures, schedules and reports 

• One to three years of registration, scheduling, billing, coding, healthcare or physician office experience 

• Two to five years of face-to-face customer service experience 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities