Program Manager

Description

At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a dependable leader with good communication skills to serve as the Program Manager at our Fox River Assisted Living Center in Olney, IL. In this role, you'll lead our awesome team of Universal Service Workers, and manage various daily administrative tasks. Most importantly, you’ll be responsible for ensuring our wonderful residents live the best life possible!  So, if you’re passionate about benefitting the lives of seniors and love to lead, please apply today!

At Caritas, we know we’re competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees:

· 403 B Retirement Plan (5% Employer Match)

· Generous Paid Time Off

· Health, Dental and Vision Insurance Coverage 

· 12 Employer Paid State & Federal Holidays

· Telehealth Services

· Employer Paid Life Insurance

· Health Saving Account

· Employer Paid Short- & Long-Term Disability

· Tuition Assistance Program

· Real Work/Life Balance

Hours worked (typical): 40 plus              

Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas). 

EEO Classification: First/mid-level officials and managers

Job Tasks Typically: Unstructured - worker will be allowed to determine/plan the order of tasks, priorities, and goals.

Description of Typical Work Schedule: Varies due to appointments but typically its 8am-4pm or 9am-5pm. (Hours set based on necessity of department or office.)

PURPOSE: The Program Manager is responsible for the success and overall operations of Fox River Apartments (Senior Assisted Living). Located on five acres of property just north of Olney Central College, this 30-unit apartment community provides meals, housekeeping, social activities and other daily assistance to adults 60 years of age and older. As part of the agency’s Senior Services, we provide income-based care to seniors from the surrounding community through our contract with the Illinois Department on Aging. 

REPORTING STRUCTURE: Refer to the updated organizational chart for reporting structure and responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Assume the responsibility of hiring, training, and evaluating of all Fox River staff.
• Responsible for marketing and managing the full residency of the Fox River apartments including maintaining a waiting list for potential residents.
• Act as a champion of Fox River by marketing/branding, community outreach, and relationship building. 
• Ensure building maintenance.
• Responsible for the implementation of residents’ contracts and service plans as directed by IDoA. Along with creating private pay plans of care with the Director of nursing oversite.                                                                       
• Serve as the person of contact and ensure compliance to the following agencies: Illinois Department of Aging (IDoA); Illinois Department of Public Health (IDPH); Illinois Housing Development Authority (IHDA); Effingham County Committee on Aging, Senior Services (ECCOA). 
• Perform a monthly audit of IDoA billing and report to the Chief Financial Officer.  
• Implement customer satisfaction surveys and report to the Quality Improvement department. 
• Manage intake and discharge (voluntary and involuntary) of residents.
• Maintain constant assessment of residents’ occupancy and open dialogue with families.
• Track and provide monthly attendance of residents to IDoA.
• Ensure building maintenance, and safety protocols comply with the agency’s guidelines. 
• Manage maintenance, fire protection, phone and other building contracts.
• Plan, implement, and administer programs and services in a health care facility, including personnel administration, training, and coordination of Home Health Agencies, Counseling, VA, Adaptive Equipment services and arranging Medical Doctor Visits. 
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Monitors wait list and schedule open house events. 

SUPERVISORY DUTIES, RESPONSIBILITIES AND ACTIVITIES: See above.

DIRECT REPORTS: Assistant Residential Manager, Activity/ Admin Coordinator, Kitchen Manager, Lead Universal Service Worker, Universal Service Worker, Part Time Cook 

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED

Degree/Field Required: Associate's Degree preferably in Health Care Management (Related fields will be considered.) 

Degree/Field Preferred: Bachelor’s degree (Related fields will be considered.)

Additional Fields of Knowledge Important for the Role: Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data. Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. Ability to apply concepts of basic algebra. Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. 

Experience Required: Minimum 2 years’ experience in management position. Preferably in the healthcare industry. (Can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent).

Licenses/Certifications Required: N/A

Licenses/Certifications Preferred: CNA, Food Sensitization

SKILLS REQUIRED

Manager-specific: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Basic: Active Learning — Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening — Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Learning Strategies — Select and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics — Use mathematics to solve problems. Monitoring — Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension — Understand written sentences and paragraphs in work-related documents. Science — Use scientific rules and methods to solve problems. Speaking — Talk to others to convey information effectively. Writing — Communicate effectively in writing as appropriate for the needs of the audience. Language — Able to read and write in English. 

Social: Coordination — Adjust actions in relation to others' actions. Instructing — Teach others how to do something. Negotiation — Bring others together and trying to reconcile differences. Persuasion — Persuade others to change their minds or behavior. Service Orientation — Look for ways to help people. Social Perceptiveness — Be aware of others' reactions and understanding why they react as they do.

Problem Solving/Decision-making: Complex Problem Solving — Identify complex problems and review related information to develop and evaluate options and implement solutions. Time pressure decision-making — Make decisions without much analysis or time to consider alternatives. Time pressure planning — Plan and be responsible for regularly meeting strict deadlines. Judgment and Decision Making — Consider the relative costs and benefits of potential actions to choose the most appropriate one ensuring that decisions made have an impact on others, the image/reputation of Caritas, and/or the financial resources. Systems Analysis — Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Systems Evaluation — Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management: Management of Financial Resources — Determine how money will be spent to get the work done, and accounting for these expenditures. Management of Material Resources — Obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work. Management of Personnel Resources — Motivate, develop, and direct people as they work, identifying the best people for the job. Personal Time Management — Manage one's own time and the time of others. Direct Report's Time Management — Manage the time of others.

Technical: Operations Monitoring — Watch gauges, dials, or other indicators to make sure a machine is working properly. Quality Control Analysis — Conduct tests and inspections of products, services, or processes to evaluate quality or performance. Troubleshooting — Determine causes of operating errors and deciding what to do about it.

Trauma-informed: Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice. Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments.

Proficient Computer Skills In: Excel, Outlook, PowerPoint Publisher, Word, Database Management Software, Social Media Platforms 

Expert Computer Skills In: Outlook, Word   

MENTAL EFFORT/COGNITIVE ABILITIES REQUIRED: Concentration/intensity — Focus on higher order mental functions at average to high intensity when performing the majority of job tasks. Have limited opportunities for breaks. Deductive Reasoning — Apply general rules to specific problems to produce answers that make sense. Fluency of Ideas — Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Inductive Reasoning — Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering — Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Mathematical Reasoning — Choose the right mathematical methods or formulas to solve a problem. Memory — Remember information such as words, numbers, pictures, and procedures. Performance of job tasks rely on memorization of tasks or sequences of events. Consider amount and type of information. Number Facility — Add, subtract, multiply, or divide quickly and correctly. Oral Comprehension — Listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — Communicate information and ideas in speaking so others will understand. Perceptual Speed — Quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity — Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Selective Attention — Concentrate on a task over a period of time without being distracted. Speed of Closure — Quickly make sense of, combine, and organize information into meaningful patterns. Written Comprehension — Read and understand information and ideas presented in writing. Written Expression — Communicate information and ideas in writing so others will understand.

PHYSICAL REQUIREMENTS: Light work. Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

PHYSICAL ACTIVITIES REQUIRED: Climbing/Heights a factor — Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. Balancing — Maintain body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. Stooping/Kneeling/Crouching/Crawling — Bend body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. Bending legs at knee to come to a rest on knee or knees. Bending the body downward and forward by bending leg and spine. Crawling. Moving about on hands and knees or hands and feet.Reaching — Extend hand(s) and arm(s) in any direction. Lifting — Raise objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. Fingering/Grasping — Pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling. Applying pressure to an object with the fingers and palm.Feeling — Perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Standing — Particularly for sustained periods of time.Walking — Move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Sitting — Particularly for sustained periods of time. Pushing — Use upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pulling — Use upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Speech Clarity/Talking — Express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Includes the ability to understand the speech of another person.Hearing — Perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion — Substantial movements (motions) of the wrists, hands, and/or fingers. Coordination, including eye/hand, hand/feet.Necessity to distinguish colors to perform job functions. 

VISUAL ACUITY: The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

WORK CONTEXT/ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is based primarily in an office environment.

Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to exposure to diseases/infections or bodily functions (from contact with others). Subject to wearing common protective or safety equipment, including but not limited to safety shoes, glasses, gloves, hearing protection, hard hats, or other PPE deemed necessary to perform the job tasks safely.

Other PPE Required: mask

VEHICLE RELATED REQUIREMENTS:

Access to reliable transportation to get to/from work: Required. 

Access to a reliable automobile: Required.

Must provide proof of auto liability insurance (and continue to while working in this position): Required.

Must possess a valid driver's license: Required.

Additional license requirements that are necessary: