Customer Support Specialist

About Us
At Blue Print Out, we specialize in providing innovative print and digital marketing solutions that empower businesses to stand out. Our commitment to precision, creativity, and customer satisfaction sets us apart in the industry. From small enterprises to large corporations, we tailor our services to meet every client’s unique branding and marketing needs. Join us as we continue to lead with impactful strategies and forward-thinking design.

Job Description

We are seeking a Customer Support Specialist to join our growing team in Blue Ash, OH. The ideal candidate will be the first point of contact for our customers, providing timely and accurate support for product inquiries, service requests, and order-related issues. This role requires strong communication skills, attention to detail, and a genuine desire to assist clients in resolving their concerns efficiently and professionally.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person

• Resolve issues related to orders, product usage, billing, and technical troubleshooting

• Document all customer interactions and maintain accurate records in our support system

• Collaborate with internal departments to ensure timely issue resolution

• Maintain a deep understanding of our products and services to offer knowledgeable support

• Follow up with customers to ensure satisfaction and continuous service improvement

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred

• 1+ years of experience in a customer support or client service role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and a customer-first attitude

• Proficiency with office software and CRM systems

• Ability to work in a fast-paced environment and manage multiple tasks

Benefits

• Competitive salary: $45,000 – $52,000 per year

• Opportunities for professional growth and advancement

• Skill development and training programs

• Supportive and collaborative work environment

• Health and wellness benefits available

• Paid time off and company holidays