Customer Service Agent

About Us

At Sphirea Plus, we are dedicated to providing top-tier logistics and distribution solutions that support our clients’ success. With a strong commitment to quality, efficiency, and customer satisfaction, our team operates in fast-paced environments where reliability and precision are essential. We take pride in fostering a supportive workplace culture that values growth, hard work, and continuous improvement.

Job Description

We are currently seeking a Customer Service Agent to join our Signal Tru team. The ideal candidate will act as the primary point of contact for customers, assisting with inquiries, resolving issues, and ensuring a positive overall experience. This position requires excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person in a timely and professional manner

• Resolve customer complaints efficiently while maintaining a calm and empathetic tone

• Provide accurate information about products, services, and policies

• Maintain detailed records of customer interactions and transactions

• Collaborate with internal departments to escalate and resolve complex issues

• Follow up with customers to ensure satisfaction and issue resolution

• Stay updated on product knowledge, system updates, and procedural changes

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus

• Minimum 1 year of experience in a customer service or client-facing role

• Strong communication and interpersonal skills

• Ability to multitask and manage time effectively

• Proficiency in Microsoft Office and customer service software

• Problem-solving mindset with attention to detail

• Bilingual skills are a plus but not required

Benefits

• Competitive salary ranging from $38,000 to $45,000 per year

• Opportunities for professional growth and career advancement

• On-the-job training and continuous skill development

• Supportive and team-oriented work environment

• Paid time off and company-recognized holidays

• Comprehensive health and wellness programs