Customer Account Representative

About Us

At Captura Hall, we are driven by a commitment to innovation, creativity, and excellence in visual communication. Based in Miami, FL, we specialize in delivering high-impact advertising solutions that connect brands with their audiences in meaningful ways. Our collaborative team thrives on challenges and is passionate about shaping campaigns that not only reflect our clients’ vision but elevate their market presence.

Job Description

We are currently seeking a Customer Account Representative to join our growing team in Miami, FL. In this role, you will be the primary point of contact for our clients, ensuring their needs are met efficiently and professionally. You will play a critical role in managing client relationships, resolving inquiries, and supporting account growth.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts

• Serve as a liaison between clients and internal teams to ensure timely and successful delivery of solutions

• Address customer inquiries, issues, and requests with professionalism and urgency

• Monitor account performance and assist in identifying growth opportunities

• Maintain accurate records of customer interactions and transactions

• Prepare reports on account status and customer feedback

• Collaborate with team members to improve overall customer satisfaction

Qualifications

• Proven experience in customer service, account management, or a similar role

• Strong communication and interpersonal skills

• Ability to multitask and prioritize effectively in a fast-paced environment

• Excellent problem-solving abilities and attention to detail

• Proficient in MS Office and CRM systems

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred

Benefits

• Competitive salary: $60,000 - $65,000 annually

• Opportunities for professional growth and career advancement

• Skill development and ongoing training

• Supportive and collaborative work environment

• Full-time, stable position with consistent weekday schedule