Supervisor, Dispute Processing - Hybrid

In this role, you will oversee the daily operations of the dispute processing team, ensure efficient and accurate resolution of member disputes. Manage a team, develop strategies to streamline dispute resolution processes, and ensure compliance with regulatory standards. Collaborate with various departments to enhance customer satisfaction and financial accuracy.

Responsibilities

• Oversee the investigation and resolution of member disputes, ensure outcomes adhere to applicable Regulations E, Z, NACHA etc.
• Monitor team performance to ensure high standards of service and productivity.
• Prepare and analyze reports on dispute activity, dispute resolution and other KPIs to identify trends and areas for improvement.
• Collaborate with other departments addressing member and/or vendor feedback to improve dispute intake and resolution processes.
• Assist next level leader in audit participation internally and externally by preparing requested documents and procedures.
• Stay updated on industry trends and best practices and lead initiatives to adopt new technologies and streamline operations.
• Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem resolution decisions.

• High School or Equivalent - Minimum
• Associates Degree - Finance, Business Administration, Customer Service or related - Preferred

•  2 years - Finance, Business Administration, Customer Service or related - Minimum
• 1 year - People Management - Preferred

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎$61,700‏‏‎ ‎-‏‏‎ ‎$94,750 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge. 

Additional Compensation: Annual performance bonus 

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Additional Benefits:

• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.