Virtual Customer Service Representative

We're an insurance agency that provides comprehensive financial and health planning services to help clients achieve their financial objectives.

A Virtual Customer Service Representative provides remote support to customers through various channels such as phone, email, chat, or social media. This role is typically offered by companies seeking to offer customer support without requiring staff to be physically present in a call center.

Responsibilities:

Assist customers by answering inquiries, resolving issues, and providing information about products or services.

Troubleshoot and resolve technical problems related to products or services.

Maintain accurate records of customer interactions and transactions.

Identify and escalate complex issues to appropriate departments.
 

Strong verbal and written communication abilities.

Ability to think critically and resolve issues efficiently.

Manage multiple customer interactions simultaneously.

Willingness to work flexible hours, including evenings and weekends, depending on the employer's needs.

All your information will be kept confidential according to EEO guidelines.